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Thomas, Bino
- A Study on Customer Satisfaction Index of Mobile Phone Subscribers in Kerala
Authors
1 Research Scholar, Bharathiar University, Coimbatore, Tamil Nadu,, IN
2 Freelance IT Consultant & Project Manager, Cochin, Kerala, IN
3 Associate Professor, Research Guide and Head, Post Graduate Dept. of Commerce, Bishop Abraham Memorial College, Thuruthicad, Pathanamthitta District, Kerala, IN
Source
International Journal on Customer Relations, Vol 1, No 2 (2013), Pagination: 8-15Abstract
This study gives a breakthrough into the magnitude of the importance of customer service and the network coverage of the service providers within the mobile telecommunication industry. This study mainly concentrates on the six popular mobile service networks in Kerala. i.e., BSNL, Airtel, Vodafone, Tata DOCOMO, Idea, and Reliance. This study uses Berry's SERVQUAL model to analyze the quality of the service provided by the mobile service providers. The study concludes that there is significant evidence to illustrate the relationship between customer satisfaction and the services that the subscribers perceive from the service providerKeywords
SERVQUAL, Rater Model, Reliability, Assurance, Tangibility, Empathy and Responsiveness
References
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- Coping Strategies Used by Cancer Patients to Deal with Physical and Psychological Problems of Chemotherapy
Authors
1 Playstreet Specially Abled Educare Trust, Bangalore, IN
2 Christ University, Bangalore, Karnataka, IN
3 NIMHANS, Bangalore, Karnataka, IN
Source
International Journal of Innovative Research and Development, Vol 5, No 3 (2016), Pagination: 36-41Abstract
This paper aims to find the coping strategies used by cancer patients to deal with physical and psychological problems of chemotherapy. 30 participants above the age of 25, who were undergoing chemotherapy were chosen by purposive sampling method for the study. The instruments administered included socio-demographic and clinical schedule, Becks Depression Inventory-II, Becks Anxiety Inventory, a self-developed tool to assess physical problems and a semi structured interview schedule to assess the physical problems. The mean age of the participants were 55.33 years. Majority of the participants 63.33%(19) were females, 76.7%(23) were married. The most common cancer, which 33.33% of the participants had was breast cancer and 33.33% of the participants suffered from stage II cancer. Only 30% of the participants had prevalence of depression, while 26.67% of the participants had prevalence of anxiety. There was no significant difference in the level of anxiety and depression between the two genders. The most common physical problems faced by the participants were hair loss, fatigue, nausea and vomiting. The main themes of coping strategies used for physical problems were medication, rest and relaxation and distraction. Distraction, social support and religious coping was used for dealing with depression, while for anxiety social support, religious coping and distraction were used. Good Medical Care backed up by good coping strategies to help patients with their physical problems, depression and anxiety, will ultimately help patients in dealing with this dreaded disease.
Keywords
Cancer, Chemotherapy, Physical Problems, Depression, Anxiety, Coping Strategies.Full Text
